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Return Policy

Customer Satisfaction

All sales are FINAL. No returns, refunds, or exchanges.

In-stock items are usually shipped within 5-7 days of order. Items not in-stock can take longer.

You or another person will need to be present to sign for delivery. Our carriers cannot leave shipments unattended. A carrier representative may contact you to arrange a time of delivery.

Please inspect your packages prior to signing for the delivery. If you notice apparent damage to the packaging, note the damage on the carrier’s delivery sheet. If you have any questions, please email us at info@carrollsfurniturepensacola.com

We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience. All sales are FINAL.

Damaged & Missing Parts

Through many years of experience, we have learned to package our products to withstand damage during shipping, avoid selling items easily damaged during shipping, and discontinue suppliers whose damage rate is too high. If something arrives from us that looks damaged, or if parts are missing, please notify us right away. We will work to help you get needed replacements as quickly as possible at no extra charge.

Suspected or Actual Damage If Shipped by Truck Freight

  • Write "Package Damaged" when you sign for delivery even if it appears only slightly damaged. If the package appears significantly damaged, you may refuse delivery. Once we receive back that damaged package, we will send a new one. Please notify us if you refuse delivery, so we can anticipate that return.
  • If our product is assembled for you, make sure you closely inspect the product for any damage BEFORE boxes are discarded and before the delivery people leave. Again, if there is a problem, write it down before the delivery crew leaves.
  • If you accepted a package and then discover parts are missing or damaged, do not discard the packaging. Please contact us right away and we will ship you the replacement parts at no extra charge. Most carriers only let us file freight claims within 48 hours of delivery, so do not delay. If we cannot replace parts, we can have the carrier pick up the item and we will send a replacement once we have it back. Again, all returned products should be in the original packaging.

If you decide you do not want parts or a replacement unit, the product can be returned under our Return Policy. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts or a complete replacement, we will pay to return the item to us.

In the case of a manufacturer's defect, we can replace the defective part, or if needed, the entire unit. We stand 100% behind our products and the manufacturers who produce them, and we will make every effort to resolve any problems.